Prevent support bottlenecks. Improve borrower satisfaction.
Netgain's NetLoan Borrower Portal is an add-on for NetLoan for Lenders that gives borrowers secure, 24/7 access to their loan information through an intuitive loan servicing portal. No more repetitive balance inquiries, statement requests, or payment confirmation calls. Borrowers get instant access to everything they need through a clean, mobile-friendly borrower portal powered by real-time NetSuite loan data.
By eliminating manual request handling, you'll reduce support costs, speed up collections, and meet modern borrower expectations—all without building custom portals or managing external systems.
Enterprise-level borrower experience, simplified
No external systems. No data syncing. No security headaches. Netgain’s loan servicing software, the NetLoan Borrower Portal, queries live data directly from NetLoan and NetSuite, giving your borrowers the transparency they expect from a modern self-service loan portal while keeping your team focused on high-value activities.
Key features of the borrower portal:
- Secure authentication: Two-factor verification ensures only authorized borrowers access sensitive loan information.
- Real-time loan dashboard: Instant access to balances, payment schedules, transaction history, and loan terms powered by NetSuite loan management.
- Document access: Borrowers can download statements and loan documents on demand through the self-service loan portal. No support tickets needed.
- Payment initiation: Online payment flow reduces friction and accelerates collections.
- In-portal messaging: Direct communication with loan servicers through the borrower portal are automatically logged in NetSuite.
Ready to improve the experience for your borrowers?
Let’s talk about how Netgain’s loan servicing software, the NetLoan Borrower Portal, can revolutionize the way you handle lending in NetSuite.