Netgain Careers

Professional Services Consultant

Location
Sydney, Australia
Status
Full-time
Compensation
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Position Summary

Netgain is seeking a dynamic and highly motivated Professional Services Consultant to join our team in the Software as a Service (SaaS) industry. The successful candidate will play a pivotal role in ensuring the successful implementation, adoption, and optimization of our SaaS solutions for our clients. This role requires a combination of technical expertise, project management skills, and a passion for client success.

Primary Job Responsibilities

Client Engagement and Relationship Management

  • Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition from sales to implementation.
  • Client Relationship Management: Develop and maintain strong relationships with key stakeholders to understand their needs and ensure ongoing satisfaction.
  • Client Success: Act as a trusted advisor to clients, providing insights and recommendations to help them achieve their business goals using our SaaS solutions.

Project Management

  • Implementation Planning: Develop detailed project plans, including timelines, resource allocation, and risk management strategies.
  • Project Coordination: Coordinate with internal teams (e.g., product development, support, sales) to ensure successful project execution.
  • Milestone Tracking: Monitor project progress against milestones and deliverables, adjusting plans as necessary to ensure timely completion.

Technical Expertise and Solution Delivery

  • Solution Configuration: Configure and customize SaaS solutions to meet the specific needs of clients, ensuring alignment with their business processes.
  • Integration Support: Assist clients with the integration of SaaS solutions into their existing IT infrastructure, including data migration and system interoperability.
  • Technical Troubleshooting: Provide technical support and troubleshooting assistance during and after implementation, ensuring any issues are resolved promptly.

Training and Enablement

  • User Training: Develop and deliver comprehensive training programs for end-users to ensure effective adoption and utilization of SaaS solutions.
  • Documentation: Create and maintain detailed documentation, including user guides, FAQs, and best practice guides to support client self-service and continuous improvement.

Continuous Improvement

  • Feedback Loop: Collect and analyze client feedback to identify areas for improvement in our products and services.
  • Process Optimization: Continuously refine and improve implementation methodologies and processes to enhance efficiency and client satisfaction.
  • Industry Best Practices: Stay up-to-date with industry trends and best practices to ensure our solutions and services remain competitive and relevant.

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Skills and Qualifications

Education and Experience

  • Bachelor’s Degree: A degree in Accounting / Finance is highly regarded and you may have a degree in Computer Science, Information Technology, Business Administration, or a related field.
  • Experience: 3+ years of experience in a professional services, consulting, or client success role, most likely within one of the Big 4 Accounting Firms, with exposure to transformation or the SaaS industry.

Skills and Competencies

  • Technical Skills: Strong understanding of SaaS technologies, cloud computing, and software integration. Proficiency with relevant tools and platforms.
  • Project Management: Proven experience managing complex projects with multiple stakeholders. PMP or similar certification is a plus.
  • Communication: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical audiences.
  • Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing client needs.
  • Interpersonal Skills: Exceptional interpersonal skills with the ability to build rapport and trust with clients and internal teams.

Preferred Qualifications

  • Certifications: CPA or ICA, and may have relevant industry certifications
  • Experience with ERP Systems: Familiarity with ERP systems and client success platforms.
  • Industry Knowledge: Experience in a range of industry verticals (e.g., healthcare, finance, retail) and understanding of its unique business and accounting challenges and requirements.

Work Environment

  • Remote Work: Flexibility to work remotely with occasional travel to client sites and company offices as needed – less than 25%.
  • Collaborative Culture: A supportive and collaborative team environment that values continuous learning and professional growth.

Compensation and Benefits

  • Competitive Salary: A competitive salary commensurate with experience and qualifications.
  • Benefits Package: Comprehensive benefits package including superannuation and leave entitlements.
  • Professional Development: Opportunities for continuous learning and professional development, including training programs, conferences, and certifications.

About Netgain

Netgain is a US based, high-growth company of CPAs who have lived and breathed finance & accounting processes throughout our careers. We’re a mission-driven company, having established Netgain to create embedded SAAS ERP apps that delight and help accountants streamline their systems, so they can intelligently manage business challenges and meet accounting & compliance requirements.

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We pride ourselves in offering:

  • Strong professionals around you that will help to accelerate your growth
  • Personalized success planning and cross-functional opportunities
  • Continuous career development, actively encouraging and celebrating internal promotions
  • Generous benefits including medical, dental, vision, 401K and PTO

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We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.